# Ultimate lesson learned

### Incident overview

1. Impact summary
2. Outage start time / Outage end time
3. Timeline of the issue
4. Root cause
   1. Software component:
   2. Team:
5. Contact person
6. Manager of contact person
7. Detection

### Incident response

Could the change be rolled back easily?

### Monitoring

Was issue automatically detected?

### Prevention and Improvement

What to do in order to prevent the issue?

### Others

How many issues your team had per quarter?

How you measure impact of the issue?


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